The owners and employees of Vertigo are wholeheartedly committed to delivering total customer satisfaction. This is ensured through the rigorous application of our Quality Management System (QMS). We seek to continually improve the effectiveness of our QMS so that we may continually improve the quality of all customer deliverables. We seek to garner the complete trust of the customer community and understand that the future health and prosperity of our company lie in the hands of the customers we serve.

Vertigo’s management team is committed to delivering total customer satisfaction as indicated through this Quality Policy, and meeting the requirements of the ISO 9001 Standard as evidenced by our manual. The Management Review Process forms the basis for complying with this commitment. Vertigo’s management team is dedicated to continuously improving the quality system and our products, processes and services with the goal of increasing customer and employee satisfaction. Quality objectives are established as part of the Management Review process. These objectives are measurable and based on the needs of our customers, our employees and our shareholders. Vertigo’s quality objectives are as follows:

• Customer Satisfaction — Provide a high-quality product, on-time delivery, competitive pricing, and excellent service to our customers.
• Customer Trust — Garner the trust of our customers as evidenced by repeat business.
• Process Consistency — Ensure consistent and rigorous application of our QMS and regular management reviews for continuous improvement.
• Superior Work Environment — Provide a safe work environment, adequate training, and employee development, resulting in highly fulfilled employees.